Challenge
The client had been issued a parking charge after overstaying, but the time-limit signage was small, poorly placed and apparently obstructed at the point of entry.
What the team did
The signage was reviewed, the evidence was organised, and an appeal was drafted through the parking company’s process rather than relying on outdated “ignore it” advice.
Outcome
The parking company cancelled the charge and accepted that the signage was unclear. The case highlights the importance of evidence-led appeals in private parking matters.
This case is anonymised and adapted from work undertaken through the Aurora Assist sister brand. Names, identifying details and some contextual details have been changed or withheld for confidentiality.