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Aubrey International · Vehicle disputes

Bought it. Sold it. Now there is a dispute.

A vehicle problem rarely begins and ends with the fault itself. It can involve the sale description, contractual parties, previous repairs, finance and competing accounts of what happened. We help purchasers and sellers establish their position before deciding what to do next.

I've bought a vehicleI've sold a vehicle
01 Tell us which side you are on
02 Choose an initial review
03 Agree any further work separately
Two routes, one clear starting point

Which side of the transaction are you on?

Our assessments are available whether the vehicle was new or second-hand, purchased privately or through a dealership, paid for outright or financed. The legal analysis and supporting evidence will depend on the nature of the transaction.

Purchasers

I have bought a vehicle

Unexpected faults, misleading descriptions, repeated breakdowns, disputed repairs, finance questions or uncertainty about whether you can reject the vehicle.

We consider dealership sales and private purchases, including cases where the seller's true trading status is in doubt.

Explore purchaser support
Sellers

I have sold a vehicle

A buyer demands a refund, raises alleged defects or threatens proceedings. We help identify the seller's obligations and whether the demand is justified.

Separate analysis for genuine private sellers and motor traders, including disputes about whether a sale was really private.

Explore seller support
Our fixed-fee starting points

Choose how much assessment you need.

The same two options are available to purchasers and sellers. You do not have to buy the Quick Check first; clients with substantial paperwork or an established dispute can go straight to the £250 assessment.

Preliminary view

Vehicle Dispute Quick Check

£50

For anyone who is unsure whether there is a worthwhile basis to pursue or defend a vehicle dispute.

  • A brief account of what happened, provided by you
  • Short written initial indication of the potential issues
  • Whether a substantive assessment may be worthwhile
Enquire about the £50 Quick Check No document examination, consultation, formal merits opinion, drafting or third-party contact. Not a deadline-monitoring service.
Document-led assessment

Vehicle Dispute Assessment

£250

For buyers and sellers who need the transaction, evidence and options examined before taking further action.

  • Defined review of the purchase or sale documents and relevant terms
  • Consideration of finance, payments, alleged defects and key correspondence where relevant
  • Written assessment of the apparent position, material risks and recommended next steps
  • One 30-minute consultation to discuss the findings
Request the £250 Assessment A defined initial review, not an unlimited document exercise. Letters, negotiations, reports, complaints and representation are separately agreed.
If you begin with the £50 service

Nothing is lost by starting small. If you subsequently instruct the £250 assessment for the same vehicle dispute, the £50 Quick Check fee is credited in full towards it.

£200 balance
Not limited to a mechanical fault

We look at the transaction as a whole.

Purchase and description

What was agreed?

Sale terms, adverts, mileage, representations, condition, private or trade status, and where and how the agreement was concluded.

Evidence and history

What happened afterwards?

Fault reports, inspections, repairs, breakdowns, complaints, rejection notices and correspondence between the parties.

Finance and payments

Who else is involved?

PCP, hire purchase, credit-card payments and potentially relevant GAP insurance, where relevant to the agreed assessment.

Beyond the initial assessment

Further work is quoted separately.

Depending on the findings, we may propose fixed-fee assistance with formal correspondence, negotiations, finance-provider engagement or an appropriate dispute-resolution process. Alternative funding arrangements may be considered where legally available and suitable, subject to separate agreement.

For purchasersFor sellers
The £50 Quick Check fee is credited towards a £250 Vehicle Dispute Assessment for the same matter. The assessment begins only once the terms, scope and payment have been agreed; further work requires separate instructions.