Challenge
The client could still do the role but needed reasonable adjustments including parking, workspace changes and flexibility for medical appointments.
What the team did
The employer’s refusal was assessed against the relevant discrimination framework and the client was supported in presenting the claim clearly.
Outcome
The employer was required to make adjustments and the client received financial redress. The case shows why reasonable adjustments should be addressed early and respectfully.
This case is anonymised and adapted from work undertaken through the Aurora Assist sister brand. Names, identifying details and some contextual details have been changed or withheld for confidentiality.