Challenge
The landlord initially refused alterations needed for safe and independent living, creating a serious accessibility problem for the tenant.
What the team did
The legal and practical position was reviewed, the landlord’s concerns were separated from the tenant’s genuine accessibility needs, and a mediated route was pursued.
Outcome
The tenant was able to make necessary modifications, and the landlord better understood future responsibilities. The relationship was preserved sufficiently for the landlord later to become a client.
This case is anonymised and adapted from work undertaken through the Aurora Assist sister brand. Names, identifying details and some contextual details have been changed or withheld for confidentiality.