Challenge
The client’s employer delayed reporting a workplace injury to the insurer and attempted to resolve the matter quietly, leaving the worker without proper medical and wage support.
What the team did
The facts were reviewed, the employer was encouraged to report the claim properly, and the client was helped to understand the importance of formal workers’ compensation protection.
Outcome
The insurer became involved, backpay and medical support were addressed, and the client was later referred to a specialist attorney when further insurance issues arose.
This case is anonymised and adapted from work undertaken through the Aurora Assist sister brand. Names, identifying details and some contextual details have been changed or withheld for confidentiality.